Order Instructions

Order Procedure

After selecting the products, click “Add to Cart”，then click “Checkout” in the shopping cart.
Input the payment details and click “Place Order” to proceed to payment.
When the order is successful, you will receive an order confirmation email. If you do not receive it, please check your spam folder. In case you still cannot find the confirmation email, please contact us.

If electronic payment is selected, the payment process will be encrypted and handled by the respective platform. We will not attain any information of your credit card and related information. The payment platform may collect an extra service fee.

If you choose to pay by bank transfer/ATM, you have to pay to the following account within 48 hours. The payment proof or deposit slip should be sent to (852) 5445 7075 via Whatsapp/ Signal. After order completion and receiving your proof of payment, generally we will validate and arrange the delivery in 10 working days, a notification email will be sent to you. If you still haven’t received the notification after 10 working days, please call (852) 5445 7075 or email info@hk.emco.de. If you cannot complete the payment within 48 hours and send us the proof of payment, please notify us in advance, otherwise the order would be cancelled.

【Account details】
Beneficiary Name: emco Novus International Limited
Bank Name: Bank of China (Hong Kong) Limited
Bank Code: 012
Account No.: 885-2-028155-1

Once the payment is completed, the order cannot be cancelled.

Arrangement of Delivery

In the order process please carefully choose the delivery method and input your information. The order cannot be edited after order confirmation. If you need local (HK) delivery services, you can choose SF services (delivery cost is paid by customers) or pick up the products in our office.

SF delivery: After order confirmation and payment completion, products would be delivered within 10 working days. Delivery generally take 1-2 working days (for accurate delivery time please refer to SF Express, delivery fee is paid by customers.)

If you choose to pick up in our office, please visit in our office hour.

Please read the Terms and Conditions before purchase.

If you notice any defect on our products, please refer to Exchange Policy.